Frequently asked questions
Why do I need to sign in with facebook?
We use Facebook to make sure that everyone who joins our community is a real person and not a robot.
Why do I need to verify my phone number?
You'll use your mobile phone to send alerts and respond to alerts. The system needs to be sure we have your number correct.
Why doesn't it show on my phone who is coming when I raise an alert?
For the safety of all responders, we have to make sure that no-one can be lured to an incident which is not genuine. Responders can tell that other responders are on their way but the person raising the alarm immediately gets a "Swipe to dial 999" option and would probably be talking to police or dealing with the incident after raising the alarm.
Why do I have to pay if I don't need the app and I'm only downloading it to help others?
Our original thought was that anyone could need the alarm. However we are considereing making the app free in 'Responder Only' mode. We will update on this when we have made the final decision in April.
How will I know if I am called to an incident?
An alram will sound on your phone for about 10 seconds. As long as your volume is turned on, you will be called. Our app will not override your settings. We understand that there are times when you don't want to be disturbed, at the theatre for example.
Should I call the police?
When you respond to an incident the screen will show a button "Arrived at Incident". When you press to say you have arrived you will see a "swipe to dial 999" which will allow you to call emergency services. Only use this when you can see what is happening and you think the police need to be called. The police do not want lines to be blocked with people calling 999 when they have nothing to report.
What should I do to help?
When responding to an incident, you should act as you would do if the incident happened outside your house. The app will try to find 10 people to attned, so you won't be on your own. The alert will usually have been triggered by someone who is alone and in a situation that wouldn't have happened if other people are around. The sudden arrival of 10 witnesses will be enough to cause an attacker to run away in most situations.
Why does the number of people nearby change?
The app works on location. As you move around you will come into range of different people. As people head off to work or shopping they will go out of range and other people visiting your area will come within range.
There are not many people nearby, what can I do to increase the number so I feel safer?
The Streetsafe app is new and we are still trying to get the word out. Once the Lost Child module is added in April we will increase the marketing activity and get more people to join. It would be great if you could put a rating on the app store to increase the profile of the app. Also,tell your family, friends, neighbours and colleagues so that your local community is safer.
Will the Lost Child module cost more?
No. The Lost Child module is included in the annual price of £1.99. The idea for this app is to keep people safe and relies on numbers of people joining to make it work. We priced it to be affordable for everyone but there are costs associated, so we really do need people to join in so that we can afford to keep it going.
Is there any advertising in the app?
Currently, we have taken the decision not to accept advertising in the app. We do not want to do anything that will distract from helping you in an emergency.
How do I upload evidence?
Once you have closed the incident on your phone, the incident will be stored in the app. If you press on the clock icon (top left) it will show the incident numbers for any incidents you have raised or attended. If you press the incident, you will see a reminder of the time and place. You can then type in your evidence and upload photos or video. Everyone who attended will be able to upload to this reference number and if the police are called to investigate we will pass all of the evidence to them.
Can children have the app?
Anyone can have the app. In the set up, put the childs age and if they are under 18 they will be able to raise an alert but will not receive any alerts. Children will not show in the number of people nearby.
What do you do with my data?
We do not use your data for anything except to work the app. We don't store your location or track your movements. We would only share information with the police if requested in relation in an incident that you have raised or attended or if required to do so by law.